Shipping times

Your order is generally entrusted to our partner carrier within 24 to 48 hours. In rare cases, and in order to be able to guarantee constant quality, this period may be extended up to an additional 48 hours.

Our delivery methods

Parcel delivery at a relay point

Take advantage of numerous delivery offers in relay points: Relais Colis, Mondial Relay and Chronopost

Deadline: Between 24 and 6 days depending on the carrier and the place of delivery

France and Europe

Valid only for products whose total weight is less than 20 kg (product and packaging)

Parcel delivery at home

Take advantage of many home delivery or workplace delivery offers: Letter Tracked, Colissimo, DPD, Chronopost, FedEx, UPS

Deadline: Between 24 and 10 days depending on the carrier and the place of delivery

France, Europe and International

Valid only for products whose total weight is less than 30 kg (product and packaging)

Pallet delivery at home

Take advantage of many home delivery offers: Heppner, Sodexi

Deadline: Between 24 and 10 days depending on the carrier and the place of delivery

France, Europe and International

Valid only for products requiring transport on a pallet

Returns

According to the law, you have a right of withdrawal of 14 days from the date of receipt of your order. If you wish to use this right, please make your request by going into the details of the order you wish to return. Only the return shipping costs are the responsibility of the customer.

In case of return under the warranty or if the product has a malfunction, please also make a return request, if the request is approved a transport label will be offered to you for the return.

Except in exceptional cases, no return will be authorized once the legal deadline has passed.

Once the return request has been accepted, please return all of the products concerned and their accessories via the transporter of your choice to the following address:

D'STOCK MICRO
Service Expédition
1, zone des pays-bas n°4
29510 Briec
France

Once received, your order will be refunded to your means of payment within 7 working days.