Shipping times
Your order is generally entrusted to our partner carrier within 24 to 48 hours. In rare cases, and in order to guarantee consistent quality, this time may be extended up to an additional 48 hours.
Our delivery methods
Parcel delivery at a relay point
Benefit from the delivery offer of our service provider Mondial Relay.
Time: Between 4 and 10 days depending on the carrier and the place of delivery
France and Europe
Valid only for products whose total weight is less than 20 kg (product and packaging)
Parcel delivery at home
Benefit from numerous delivery offers to your home or workplace.
Delivery time: Between 24 hours and 10 days depending on the carrier and the place of delivery
France, Europe and International
Valid only for products whose total weight is less than 30 kg (product and packaging)
Pallet delivery at home
Benefit from numerous home delivery offers.
Delivery time: Between 24 hours and 10 days depending on the carrier and the place of delivery
France, Europe and International
Valid only for products requiring transport on a pallet
Returns
You have a right of withdrawal of 14 days from the date of receipt of your order.
If you wish to use this right, or for any return under the warranty, the return request must be made in your customer area, "product returns" tab
A product returned without prior request cannot be processed.
The shipping costs for returning the product are the responsibility of the customer. The repair/exchange costs as well as the transport of the repaired/exchanged product are the responsibility of the company Unik Informatique
Once the return request has been accepted, please return all the products concerned as well as their accessories via the carrier of your choice to the following address:
DSTOCK MICRO
6 bis rue Raoul Anthony
29150 Châteaulin
France
or using Mondial Relay:
DSTOCK MICRO
Relay point: HOLL BIKES
7 grand rue
29150 CHATEAULIN
Once received, your order will be refunded to your means of payment within 7 working days (in the case of a return within the legal withdrawal period) or repaired/exchanged under the warranty.